RECURRENT AI EXPERT
Provide all-time assistance for front-line agents
Make all front-line sales and customer service personnel experts
Key Features
How does Expert Enhance Agents Performance?
Real-time assistance with automatic pop-up recommended scripts
- Real-time help agents to correctly respond to the customer's needs and objections.
- Real-time recommendation of product knowledge and activity information that is mentioned in the communication.
- Flexible card-type floating window, custom design layout that meets personal needs
Built-in case library to make agent services more professional
- Agents can quickly search the knowledge base (including product library, case library, etc.) by keywords.
- Categorized management, customizable by organization/team of the recommended words/knowledge points in the given scenarios.
Real-time Compliance Alert, Making Significant Value in Anti-fraud Efforts
- Reducing Revenue Loss: Concessions made by the bank after customer complaints；
- Reducing Fine Loss：Fines resulting from customer complaints reported to regulatory authorities for compliance violations.
- Reduce the customer complaint rate caused by agent violations
Personalized delivery of important information to the team
- Precautions : The team leader provides targeted comments on the hot spots caused by the recent financial policy, market environment and other factors , and disseminate key issues, recent prominent problems and other prompt content to the front line.
- Excellent case sharing : The team leader locates excellent service practices , and shares case scenarios, recording clips, key interpretations, and recommendation reasons to the front line, and account managers can take advantage of call gaps for fragmented learning
Business Scenarios You Can Try
Business Scenarios
Call Centers
Bank, Insurance, Securities, Airlines, Automobile, IT technologies, E-commerce, Education, Public services etc.
Conversations Via Digital channels
IM, Zoom, APP, IM etc.
B2B Enterprises
Pre-sales team, Telemarketing team, SDR team, CSM team etc.
Ready to Increase Your Selling Productivity Now ?
Let us show you how easy it is to get started.
