Compliance – Speakly AI

Speakly AI Compliance

From Conversation Quality Inspection to Process Monitoring

Voice and text quality inspection alone can no longer meet your business needs. Monitor the entire communication process to control compliance risks.

Increase in cross-selling rate

Faster to acquire knowledge for each inquiry

Acceleration in new onboarding

Reduction in compliance risk

20%

Increase in cross-selling rate

Awards Won

Satisfied Clients

235

Projects Finished

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Empower Your Agents: Elevate Customer Interactions and Boost Efficiency

Streamline your operations and boost sales conversion with our advanced real-time AI. Expertly trained to thoroughly understand your business, our AI delivers highly accurate knowledge and responsive action prompts with zero latency, transforming your sales and service efficiency.

Banking, Insurance, Securities, Aviation, Automotive, Information Technology, E-commerce, Education, Public Services etc.

LLM-Enabled Quality Management

Not Only Score 100% of Conversations, But Also Monitor the Entire Interaction Process

Designed to Foster Growth and Transformation

Equip Contact Center Managers, Quality Managers, and Customer Service Agents with intelligent tools to manage conversation quality automatically.

Omni-channel integration: Access text data and voice/audio data from various channels in one unified system.

Improved efficiency & reduced costs: Help your QA managers work smarter, increasing productivity.

Flexible Event Configuration Adapting to Your Business Needs

Simplify the creation of multiple tailored events to meet dynamic business quality requirements.

Incorporate diverse standards into the system: business-related standards, customer-related standards, process standards, compliance standards, etc.

Custom fields provide access to your data center via API to ensure data consistency.

Advanced AI Algorithms and Models Ensure High Accuracy and Recall Rates

With over 10,000 plug-and-play models that speed up your deployment and adoption.

Advanced Speech Recognition (ASR) models can be customized to meet business requirements, accommodating ad-hoc expressions and domain-specific terminology.

Our state-of-the-art NLP technology requires minimal to no training with data samples.

Increase Time to Value for Your Quality Management Project

Professional delivery team to ensure your fast deployment, quality training, and faster usage efficiently.

Help your QA manager to generate a report in minutes and integrate it with your own QA spreadsheet system.

Increase Time to Value for Your Quality Management Project

Professional delivery team to ensure your fast deployment, quality training, and faster usage efficiently.

Help your QA manager to generate a report in minutes and integrate it with your own QA spreadsheet system.

Advanced ASR & NLP

Custom-built ASR and NLP algorithms for tailored business optimization, achieving higher accuracy and recall rates.

Innovative QI Features

Flexiblely customize complex QI rules according whole customer history, specific events or business processes.

Seamless Integration

Seamless integration and customization for tailored QI, enhancing business-specific data analytics.

Proven Expertise

Extensive industry experience propels rapid application deployment and accelerates business value realization.